Anyway then he tried to take my dads passport away to see someone else and I had to stop him as I wasn’t going to let him take a passport without us being there. We asked if we could check in at the desk where he told us “ no” when asked why he replied by saying “ I don’t know”. You could only check in using the machines and when our passports wouldn’t work a man came over and tried and told us the machine was broken before moving us to another machine, where again it wouldn’t scan our passports. We were all excited about coming here but when we arrived that soon changed. My family had booked this hotel for the last two days of our holiday. PARKROYAL COLLECTION Marina Bay, Singapore.Natra Bintan, a Tribute Portfolio Resort.